Troubleshooting
Common Issues
Armada panel not loading
Symptoms: Panel shows loading spinner indefinitely
Solutions:
- Hard refresh the page (Cmd+Shift+R / Ctrl+Shift+R)
- Clear browser cache
- Check if other Forge apps are working
- Contact support if issue persists
”Permission denied” when launching
Symptoms: Launch fails with permission error
Solutions:
- Verify you have “Create Issues” permission in target projects
- Run Fleet Health Check to validate access
- Ask your Jira admin to grant necessary permissions
Child issues not created
Symptoms: Launch appears successful but no issues created
Solutions:
- Check the parent issue for error comments
- Verify target projects exist and are accessible
- Check Jira audit log for API errors
Status not updating
Symptoms: Dashboard shows stale status
Solutions:
- Click “Refresh” to force status update
- Verify child issues still exist
- Check if Jira is experiencing issues
Nudge comments not appearing
Symptoms: Nudge action completes but no comments
Solutions:
- Check if you have “Add Comments” permission
- Verify the target issues aren’t locked
- Check Jira notifications for errors
Getting Help
If these solutions don’t resolve your issue:
- Search the Support Portal
- Contact Support